Support Center
Find answers to common questions about our services.
For Patients
Most routine reports are available within 24 hours. Urgent cases are prioritized and delivered faster.
Usually no preparation is required. You may be asked to remove metal items such as jewelry, belts, or watches.
Yes. X-rays use a very low dose of radiation and are performed under strict safety protocols.
Your report will be shared digitally with your referring doctor. A copy may also be provided via email or patient portal.
Please inform the radiographer before the scan so appropriate precautions or alternative imaging can be considered.
For Doctors
Routine cases are reported within 24 hours. Urgent cases are usually completed within 1–2 hours.
Mark the request as urgent during submission and provide relevant clinical details. Critical cases may also be communicated directly.
Provide patient history, symptoms, provisional diagnosis, and specific clinical questions for accurate reporting.
Reports are delivered via the system portal, secure email, or integrated PACS/HIS workflow.
Yes. For urgent or complex cases, radiologist consultation can be arranged through support.
For Radiographers
DICOM format is preferred. Ensure studies are complete and properly labeled.
Remove unnecessary personal identifiers while keeping essential study information as per guidelines.
Ensure correct positioning, adequate exposure, proper collimation, and no motion artifacts.
Upload studies via the designated portal or PACS integration and confirm successful transfer.
Retry after checking connectivity. If the issue continues, contact technical support with case details.